We hope that you will be delighted with your purchase. If you change your mind about your purchase, you are welcome to return the product.
Product return within 30 days of purchase in new, unused, resaleable condition with full original packaging is acceptable. If the product’s packaging has been opened or damaged, we may decline the return completely.
Product exchange within the first 30 days without physical or liquid damage is acceptable. But original packaging and accessories must be included.
To be able to return or exchange a product, you must provide a valid proof of purchase (including receipt, e-receipt, Point Mobiles account history or gift receipt).
Make a Return via Post
Check that you meet the above return conditions.
Contact our Customer Experience Team on 02 8040 2078 or email to [email protected] to receive your returns authorisation. Organise your return. Package your item and drop off your return at a post box or any Australia Post outlet.